Topic 4 Relevant Quality Management Approaches
PDCA Cycle
Plan – Do – Check – Act
European Foundation for Quality Management
not-for profit membership organisation launched in 1989 with the support of the European Commission
- regularly adapted/updated portfolio of training, tools, services and award system for the establishment and continuous development of a comprehensive quality management system
- management and self-assessment framework
- EFQM model structure: Why? How? What?
- Aim: increase the competitiveness of the European economy
- Works rather on base of examples and good practices than with checklists and procedure descriptions
- evolution of EFQM criteria and RADAR logic
International Organization for Standardization
independent, non-governmental international organization with a membership of 165 national standards bodies, launched in 1947
- to date about 23.000 international ISO standards to ensure the quality, safety, and efficiency of products, services, and systems, addressing almost all industries
- Management system standard examples:
- ISO 9001 — QUALITY MANAGEMENT
- ISO/IEC 27001 — INFORMATION SECURITY MANAGEMENT
- ISO 50001 — ENERGY MANAGEMENT
- ISO 26000 — SOCIAL RESPONSIBILITY
Eco-Management and Audit Scheme
premium management instrument developed by the European Commission,
first introduced in 1993
- EMAS structure corresponds to the environmental management standard ISO 14001
- recurring environmental audits by external, independent, state-approved and supervised environmental verifiers.
- regular environmental statement: public report of the organisation on environmentally relevant activities and data (e.g. waste, biodiversity, resource, water and energy consumption), accessible to all interested parties (e.g. employees, authorities, associations, local residents)
