Topic 3 Establishment of a Quality Management System

  1. mapping of the business processes
  2. definition of quality policy
  3. definition of quality objectives
  4. definition of quality procedures
  5. develop metrics to track and monitor critical success factor data
  6. run training for the whole team/staff, incl. topics of communication, normative requirements, quality policy and objectives, process
  7. measure, monitor and implement activities to improve performance
  8. (certification/auditing)

Tips for start-ups:

  • Orientate yourself to existing QMS and standards
  • run steps 3 – 6 together instead building a humongous system and communicating it to your team/staff only afterwards

Graphic by Pixabay

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