Topic 1 Quality Management in Relation to CSR

  • Overall aims of QM: protect brand and organization processes, meet customers’ interest
  • Quality Management Systems (QMS) are defined and controlled guidelines and procedures as foundation for all business procedures
  • Most CSR principles are coherent to the principles of quality management:
    • sustainability and continuous improvement,
    • accountability organizational commitment, society/stakeholders needs etc.
    • transparency
  • QMS can provide a framework for implementing CSR strategy in all management levels of an organization, allowing to maintain, monitor and evaluate continuous effect and execution of CSR principles, and including CSR strategies in organizational policy
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