Obiettivi della GQ: garantire e migliorare la qualità dei prodotti e dei servizi, garantire la solidità a lungo termine dell’azienda sul mercato e garantire la sicurezza dei clienti
Condizioni di avvio: capacità di creare il proprio ambiente, alto rischio di fallimento, comunicazione veloce (e non regolamentata), decisioni rapide e cambio di strategia in base alle necessità
L’istituzione di un SGQ richiede la regolamentazione del modo di lavorare, il cambiamento delle strategie, il controllo sull’ambiente, lo sviluppo e la produzione di prodotti o servizi, quindi limitando la flessibilità e causando lavoro aggiuntivo (sforzo di squadra!)
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